1. Home
  2. FAQ
FAQ

9wicket pro FAQ — All Your Questions Answered

From registration to withdrawal — every question you might have about 9wicket pro, answered all in one place.

6 Categories
30+ Q&As
Fully in English
Regular Updates

Most Frequently Asked Questions

1
What do I need to register?
2
What is the minimum deposit amount?
3
How long do withdrawals take?
4
How do I get the welcome bonus?
5
Is my account completely secure?
6
What games can I play?

Why choose 9wicket pro?

Before browsing the FAQ, find out why millions of Bangladeshi gamers trust 9wicket pro.

Maximum Security

Your account and funds are fully protected with 256-bit SSL encryption and two-factor authentication.

Fastest Payments

Deposit and withdraw in minutes via bKash, Nagad, and Rocket. No unnecessary delays.

500+ Game Collection

Casino, slots, bingo, and live dealer games — all in one platform.

24/7 Support

Reach our expert support team any time, day or night, for help in your language.

Exciting Bonuses

Welcome bonus, reload bonus, cashback, and loyalty points — rewarded at every step of the way.

Mobile-Friendly

Get the full experience on any Android or iOS device — no app needed, just your browser.

Categories
Need help?

If you can't find your answer here, get in touch with us.

Start Live Chat
Account Deposit Withdraw Bonus Games Security

Welcome to 9wicket pro. This FAQ page brings together answers to the most common questions from gamers across Bangladesh. Whether you need help with registration, deposit rules, withdrawal steps, bonus terms, game guidelines, or account security — you'll find it all here. If you still can't find what you're looking for, our 24/7 support team is always ready to help.

Account & Registration

Registering on 9wicket pro is quick, easy, and completely free. You will need:
  • An active Bangladeshi mobile number (for OTP verification)
  • An email address
  • Your full name and date of birth
  • A strong password
A national ID is not required at registration, but will be needed for KYC verification before your first withdrawal.

No, each person may only hold one account. Any attempt to open multiple accounts using the same mobile number, email address, or ID document will result in all accounts being closed and the balance may be forfeited. This is part of our fair play policy.

Your account is activated as soon as OTP verification is complete. The entire process takes under 3 minutes. Once your account is active, you can make a deposit and start playing right away.

On the login page, click "Forgot Password?" Enter your registered mobile number or email address and a reset code will be sent to you. Use the code to set a new password. If you run into any trouble, our support team is ready to help.

9wicket pro strictly enforces an 18+ policy. Only individuals aged 18 or above may open an account. Date of birth is verified during registration and confirmed again through KYC.

Deposits & Payments

The minimum deposit on 9wicket pro is just BDT 200. You can deposit using the following methods:
  • BKash — The fastest and most popular method
  • Nagad — Instant Processing
  • Rocket — Dutch-Bangla Mobile Banking
Deposits are typically credited to your account within 1–5 minutes.

No, 9wicket pro does not charge any additional fees on deposits. The exact amount you send will be credited to your gaming wallet. However, your mobile banking provider's own transaction charges may apply.

First, wait 10–15 minutes as network delays can sometimes occur. If the funds still haven't arrived, contact our Live Chat support with a screenshot of the transaction or your transaction ID. Issues are typically resolved within 24 hours.

The maximum deposit per transaction depends on your account level and verification status. Generally, you can deposit up to BDT 50,000 per day. For responsible gaming, you can also set your own deposit limits.

Withdrawals & Transactions

Withdrawals on 9wicket pro are processed very quickly. Funds typically reach your bKash or Nagad account within 5–15 minutes of your request. During peak hours, it may take up to 30 minutes. Between midnight and 6:00 AM, processing may take up to 2 hours.

The minimum withdrawal amount is BDT 500. Available withdrawal methods include:
  • BKash — The fastest method
  • Nagad — 5–10 minutes
  • Rocket — Dutch-Bangla Bank
Withdrawals must be sent to the same account linked to your registered mobile number.

Yes, KYC (Know Your Customer) verification must be completed before your first withdrawal. You will need to submit a photo of your National ID card or birth registration certificate. Verification is typically completed within 24 hours — this process is in place to keep your funds secure.

Common reasons for withdrawal rejection include incomplete KYC, unmet bonus wagering requirements, or mismatched account details. If your withdrawal is rejected, you will receive an email explaining the reason. Correct the issue and resubmit your request, or contact our support team.

Bonuses & Promotions

Your first deposit after registration automatically earns you a welcome bonus of up to 100%. For example, deposit BDT 1000 and receive BDT 1000 in bonus, giving you BDT 2000 to play with. Full details on the maximum bonus limit and wagering requirements are available on the Promotions page.

Wagering requirements mean you must place a certain amount in bets before a bonus can be withdrawn. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place BDT 10,000 in bets before the bonus becomes withdrawable. Terms vary by offer, so always read the conditions before claiming a bonus.

Yes, 9wicket pro has a referral program. Share your personal referral code with friends, and when they register and make their first deposit, both you and your friend will receive a bonus. You can find your referral code in your account settings.

You earn loyalty points on every bet you place. Once you accumulate enough points, you can convert them into cash bonuses or free spins. The more you play, the higher your level climbs — and the better the rewards you unlock.

Game-Related Questions

9wicket pro offers a massive game library:
  • Casino: Roulette, Blackjack, Baccarat, Poker
  • Slots: Classic, video & jackpot slots
  • Bingo: Multiplayer Bingo Room
  • Live Dealer: Live games with real dealers
  • Cricket Betting: International matches including Bangladesh
Access 500+ games — all under one account.

Yes, all games on 9wicket pro are regularly audited by independent third parties. We use Provably Fair technology to ensure every game outcome is completely random and cannot be manipulated by any party. RTP (Return to Player) information is available on each game's page.

Yes, 9wicket pro is fully mobile-friendly. All games are playable directly in the browser on any Android or iOS smartphone — no app download or installation required. Works best on Chrome or Firefox.

If your connection drops, your game will pause temporarily. Once you reconnect, you can pick up right where you left off. If the game outcome was already determined before you disconnected, the result and your updated balance will be visible once you log back in.

Security & Privacy

Yes, your data is stored with the highest level of security. We use 256-bit SSL encryption, your password is hashed and unreadable by anyone, and your personal information is never shared with third parties. For more details, please see our Privacy Policy Read more.

Log in to your account and go to Settings > Security > Two-Factor Authentication. Add your mobile number or email address. An OTP will be sent each time you log in. This significantly improves your account security, so we strongly recommend keeping it enabled at all times.

Change your password immediately, log out of all active sessions, and notify our support team with full details. Our security team will investigate and take the necessary action. Remember, 9wicket pro will never ask for your password or OTP via email or message.

You can activate a temporary cooling-off period or self-exclusion directly from your account settings. To permanently close your account, contact our support team. You will have the opportunity to withdraw your balance before closure. For more details Responsible Gaming View page.
Can't find your answer here? Our support team is available 24/7. Log in and reach us via live chat or send us an email.

Contact Us

If you can't find your answer in the FAQ, our support team is always here for you.

Support Team

The 9wicket pro support team is available 7 days a week, 24 hours a day to assist you.

Live Chat Support
Typically get a response within 2 minutes
Email Support
[email protected]
Support Hours
24/7 — Every day, any time

Learn More

Visit these pages for more detailed information.

About Us About the Company
Terms and Conditions Full Terms & Conditions
Privacy Policy Privacy Policy
Responsible Gaming Responsible Gaming Guide
Deposit Make a Deposit
Promotions Bonuses & Offers

Got your answers? Get started now!

Register for free in just 3 minutes and kick off your gaming journey on 9wicket pro.

Register for free Login
Secure Platform
100% Welcome Bonus
Instant Payments
24/7 Support
18+ Responsible Gaming Notice

9wicket pro is strictly for users aged 18 and above. Play for entertainment — not as a source of income. Always play within your means. For more information Responsible Gaming View page.

বাংলা