9wicket pro Terms and Conditions — Full English Version

1 General Provisions

Welcome to 9wicket pro. These Terms and Conditions ("Terms") govern the use of the 9wicket pro online gaming platform and all its services. By browsing the website, creating an account, or using any of our services, you are agreeing to these Terms in full.

These Terms and Conditions have been prepared in English for the convenience of our users. In the event of any conflict between language versions, the English version shall prevail. 9wicket pro reserves the right to amend these Terms at any time. A notice will be published on the platform for any significant changes.

2Account Register

An active account is required to enjoy the full benefits of 9wicket pro. All information provided at registration must be accurate, complete, and kept up to date. Accounts created with false information may be closed at any time and any remaining balance may be forfeited.

Single Account Policy

Only one account is permitted per person, household, or residential address. If the same individual opens multiple accounts, all accounts will be closed and all bonuses forfeited. Sharing an account or operating one on behalf of a third party is strictly prohibited.

Login Credential Security

• Never share your password with anyone.
• Use a strong password — combine uppercase letters, lowercase letters, numbers, and symbols.
• Avoid logging in from public devices or shared Wi-Fi networks.
• If you suspect unauthorised access to your account, please notify our support team immediately.
• The account holder is solely responsible for all activity carried out through their account.

3Age & Eligibility

9wicket pro is strictly for adults aged 18 and above. Age verification documents may be requested at the time of registration. If an underage user is identified, their account will be closed immediately and all associated transactions will be considered void.

Geographic Eligibility

Access to 9wicket pro services is prohibited or restricted from certain countries or regions. Accessing the platform from a restricted region via a VPN or any other method is a violation of these Terms. Users are solely responsible for complying with their local laws.

4Deposit & Paymen

9wicket pro supports Bangladesh's most popular mobile banking methods — including bKash, Nagad, Rocket, and many more payment options. Deposits are typically credited to your account within minutes.

Deposit Terms

• The minimum deposit amount is fixed and clearly stated on the platform.
• Deposited funds are to be used for gaming purposes only.
• Using a third party's payment method is strictly prohibited — only use your own account or card.
• If a deposit does not go through, contact our support team immediately with a screenshot of the transaction.
• 9wicket pro does not charge any deposit processing fees; however, your payment provider's own fees may apply.

5Withdrawal Policy

The withdrawal process at 9wicket pro is simple and fast. However, certain verification steps are completed before a withdrawal request is processed, ensuring the security of your account.

Withdrawal Terms

• Withdrawals must be made to the same payment method used for the original deposit.
• KYC (Know Your Customer) verification must be completed before your first withdrawal.
• The minimum withdrawal amount is subject to the rules stated on the platform.
• The applicable wagering requirements must be met before winnings from bonuses can be withdrawn.
• Withdrawals may be temporarily placed on hold in cases of suspicious activity.
• Daily, weekly, or monthly withdrawal limits may apply — see the platform for details.

Processing Time

Most withdrawal requests are processed within 24 to 72 hours. Bank holidays or large withdrawal amounts may require additional time. If your withdrawal is not processed on time, please contact our support team.

6Bonuses & Promotions

9wicket pro regularly offers a variety of bonus promotions — including welcome bonuses, reload bonuses, cashback, and free spins. Each bonus offer comes with specific terms, and you are encouraged to read them carefully before claiming.

Wagering Requirements

Winnings from bonus funds require a specified wagering multiplier before withdrawal. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must place BDT 30,000 in bets. Bonus contribution rates may vary by game.

Important Bonus Terms & Conditions

• The same person may not claim the same bonus more than once.
• Bonuses have a set expiry period — any unused bonus will be automatically cancelled once it expires.
• Wagering requirements must be met before any bonus can be cashed out.
• If evidence of bonus abuse or fraud is found, the account will be closed.
• 9wicket pro reserves the right to modify or cancel any bonus offer at any time.

7Gaming Rules

9wicket pro features hundreds of games, including slots, Live Casino, bingo, and more. Each game has its own rules, which are clearly described within the game itself. Any losses resulting from placing bets without understanding the game rules are solely the user's responsibility.

Technical Issues

If your internet connection is lost or a technical error occurs during a game, 9wicket pro will determine the outcome based on server logs. Any winnings obtained as a result of a technical error may be voided.

Game Software

• All games are operated by licensed third-party providers.
• RNG (Random Number Generator) technology ensures every game is completely fair.
• Exploiting any software bug or glitch is a violation of the Terms and Conditions.

8Prohibited Activities

The following activities are strictly prohibited on 9wicket pro. Any account found engaging in such activities will be closed immediately:

• Money laundering or conducting transactions using funds from illegal sources.
• Playing games using bots, automation software, or hacking tools.
• Attempting to gain unauthorised access to another user's account.
• Creating multiple accounts to abuse bonus offers.
• Exploiting any software bug or vulnerability on the platform.
• Harassing, threatening, or showing disrespectful behaviour toward other users.
• Attempting to complete verification using a false identity or fraudulent documents.

9Responsible Gaming

9wicket pro believes gaming is purely a form of entertainment. We are committed to helping users develop healthy gaming habits. Please avoid playing during times of financial stress or emotional difficulty.

Self-Regulation Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set time limits for your gaming sessions.
• Reality Check: Get reminders at regular intervals.
• Self-Exclusion: Temporarily or permanently pause your account.
• Cooling-Off Period:Take a break ranging from 24 hours to 6 weeks.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming Go to the page or contact our support team directly.

10Account Closure & Suspension

9wicket pro reserves the right to temporarily or permanently close an account under the following circumstances:

• Breaching any provision of the Terms and Conditions.
• Failure to provide the required documents for verification.
• If suspicious or unusual gaming activity is detected.
• If money laundering is suspected.
• At the user's own request.

Voluntary Account Closure

If you wish to close your account yourself, please contact our support team. You should withdraw any valid balance before your account is closed. Bonus balances will not be refunded after account closure.

11Privacy & Data Protection

9wicket pro is fully committed to protecting your personal information. Data collected during registration is used solely for the purposes of service delivery, verification, and security. We do not sell your information to third parties.

To learn about our full privacy policy Privacy Policy Please read the page — it contains full details on how your information is collected, stored, and used.

• All data transfers are secured using SSL encryption.
• Payment details are never stored on our servers.
• Documents collected for KYC verification are stored on secure servers.
• You have the right to request correction or deletion of your personal data.

12Limitation of Liability

9wicket pro is not liable for any losses arising from technical errors, server downtime, internet connectivity issues, or third-party failures. The platform is provided on an "as is" basis, and uninterrupted service cannot be guaranteed at all times.

Dispute Resolution

If a dispute arises, please contact our support team in the first instance. The team will do their utmost to resolve the issue. If a resolution cannot be reached, the dispute will be settled in accordance with applicable law.